New Large Frame Square Women Sunglasses Classic Men's Vintage Sun Glasses Summer Outdoor Hiking Eyewear UV400 Gafas De Sol
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Order Custom Prescription Lenses
2: Choose Lenses At the Below Buttom!
Customer Reivew:
My Online Eyewear Nightmare: Endless Delays & Unhelpful Support! 😤
Let me share my terrible online shopping experience, hoping it serves as a cautionary tale for others. I ordered glasses on May 4th and was assured they would be finished on May 11th. It is now May 26th, and I keep getting emails apologizing for the delay. This endless wait and lack of clear communication made me incredibly frustrated, feeling compelled to leave a review and engage with customer service. After seeing all the one-star reviews that had the exact same experience which I did, I am not surprised. I tried multiple times to call customer service and finally spoke to someone in India who was absolutely no help at all.
Customer: Hi, I'm calling about order [Order Number]. I placed it on May 4th, and it was supposed to be ready by May 11th. It's May 26th now, and all I get are apology emails. What is going on? CS Rep: I completely understand your frustration, sir/madam. I sincerely apologize for the significant delay with your order. Let me pull up your details right away to investigate this hold-up. Customer: This is ridiculous! I’ve tried calling before, and it felt like I was speaking to a wall. I just want to know when I'll actually get my glasses. Can you expedite this, or offer any concrete solution? CS Rep: I sincerely apologize for your previous experience and the lack of resolution. We are experiencing unforeseen supply chain issues, but I will personally escalate your order to our priority team and ensure you receive an update with a new estimated delivery within 24 hours. Customer: Twenty-four hours? After weeks of waiting? This is precisely why I'm so upset. I just need my glasses. CS Rep: I hear you, and I truly apologize. While I can't magically make the glasses appear instantly, I assure you I'm doing everything within my power to resolve this quickly and will personally follow up.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of endless delays and unhelpful customer service.
From Nightmare to Dream: Mozaer.com Redeems My Online Eyewear Experience! ✨
Speaking of those compliments and eye comfort, I can't recommend these enough! They've completely transformed my outdoor experiences, offering both impeccable UV400 protection and a touch of classic style that truly stands out. If you're looking to elevate your summer adventures and keep your eyes safe with a chic flair, these are exactly what you need. Discover the perfect blend of fashion and function with these incredible Large Frame Square Sunglasses. Trust me, your eyes (and your style) will thank you! My last online eyewear purchase was an absolute nightmare 😤. I ordered glasses on May 4th, assured they'd be ready by May 11th. It's now May 26th, and all I've received are endless apology emails for the delay. The complete lack of communication and helpful customer service was incredibly frustrating; I even spoke to someone who offered no help at all 😭.
After that terrible experience, I was really hesitant to try buying eyewear online again 🤔. But I desperately needed new glasses, and a friend highly recommended Mozaer.com, emphasizing their great service and quality. I decided to give them a try, hoping for a different outcome.
And what a difference it was! I saw a review that perfectly described my positive experience with Mozaer.com: "I got my order and I couldn't see with the glasses. I had made an error entering the prescription. I was helped politely, quickly, and efficiently at Mozaer.com. Once I fixed my prescription, they immediately started making my new glasses, before I had even shipped the others back! New ones arrived, and I'm loving them. Not the first time I've ordered, and won't be the last."
This level of customer care was truly a breath of fresh air ✨. The quality of their products is fantastic, especially considering the affordable prices. I was specifically looking for new prescription glasses, and Mozaer.com had an incredible selection. The entire ordering process was so smooth and straightforward, from browsing to checkout. I'm genuinely impressed and relieved to have found a reliable place for my eyewear needs. Highly recommend! 😃
评论
发表评论